Tag Archives: Swansea

The Call Centre…Looks like it is real, after all

11 Jun

Last week I wondered if BBC3′s The Call Centre was real or some sort of parody. Well it turns out it is real. The main star of the show is Neville ‘Nev’ Wilshire, is the CEO of the Save Britain Money contact centre and if you have ever received phone calls out of the blue offering to help reclaim your PPI, save money on your electricity bills or home insulation there is a good chance one of Nev’s lads or lasses would be on the other end of the call.

There were more romantic woes and eye brow raising antics. Having said all that as Nev pointed out most of his staff are under 25 and ordinarily the job, cold calling tens of people every day, would be soul destroying,  so the non conventional motivation techniques may not be so strange.

Still the extent to which he goes to set up dates for his staff is still a bit worrying. This week call centre agent George was the man who Nev was out to help but dragging all the girls in the call centre one by one into his office  to ask them if they would date George is not the stuff of modern human resources.

He finally gets a “victim” , Alex, and proceeds to drag George through the call centre to meet his date and promptly embarrasses both of them in front of everyone else.

You almost get the feeling that Nev is trying to recapture his own youth through the lives of the people he employs with some of his more extreme antics, or maybe he is just misunderstood and is an all round good egg.

As for George the lesson learnt was love has to come naturally as Alex decided he was not right for her.

The Call Centre…It can’t be real, can it ?

4 Jun

If you are watching this “fly on the wall” documentary on BBC what’s the first phrase that comes to mind. For me it was employment tribunal!

I am not sure what the collective noun for employment lawyers is but what ever it is I can see a whole mass of them programming their Sat Navs for Swansea.

I worked briefly in  call centre and it was as far removed from this as Torquay is from Tokyo.  The interview techniques of parading would be call centre agents down the hall way and asking the staff to shout yes or no, organising speed dates to get his staff “laid”,  throwing stuff at staff who doze off in particular boring meetings, were all sailing close to the line and would certainly have had the corporate lawyer nervously fiddling with their briefs.

I suspect a lot has been exaggerated for effect. If the boys and girls of TOWIE went to work for David Brent the result would have been exactly this.

I think I will be keeping an eye on this it has the potential to be quite amusing, and has a similar style to The Armstrongs shown back in 2006.