Tag Archives: Swansea Call Centre

BBC3…Chaos and Craic at the Nev’s Call Centre.

18 Dec

The workplace that looks so improbable that you know it can’t be fiction is back.  Nev Wilshire and his boys and girls of the Swansea call centre were back tonight for a one-off Christmas edition.

The Swansea based call centre is chaotic enough during normal times of the year, and with Christmas it doesn’t seem to have brought a break in the constant undercurrent of barely contained disorder that pervades the place. Sadly though once you have got over the initial shock of “are these people really running  a business in this place”, it becomes pretty mundane and to be honest a bit boring.

You still had most of the ingrdients that made it a cult hit when it first hit our screens all those months ago, but the WTF factor has well and truely disappeared.

There were glimpses of what it was like back then,  when we saw grizzly call centre veteran Griff amble in off the street into CEO Nev Wilshire’s old office asking for his old job back, and a loan of eight hundred quid as well. Did Nev bat an eyelid? Nope he gave him both his job back and the money.

Griff had left the call centre to pursue a job as a stand up comedian, but that didn’t work out for him. They do say a lot of comedians are manic depressives in real life, if that were true then I expect Griff to have sell out shows at the London Apollo soon, because a more miserable man I have rarely seen.

He spent most of the episode railing against Christmas and being really surly around the office. In one scene he was called into a manager’s office and reprimanded about his behaviour. His defence was that he was the Christian Ronaldo of the call centre, and his creativity was being constrained. “Would you ask Ronaldo to cut down on the step-overs?” ne asked, no came the reply but we would ask him to cut back on the diving.

There were other elements that had made the Call Centre must-watch TV like the office romance between  Johnny and Jodie, who had hoped to keep it secret but were rumbled when the the gossip column of the staff newspaper dropping hints about it and soon it was all over the call centre. Like all things Call Centre related it was transient and before the end of the programme they had both gone their separate ways. Again the whole thing lacked the oomph of the earlier episodes.

Lastly we got one of the old reliables perma-tanned Hayley the tea-lady who  usually seems to spend half her time at work organising social events, so no suprise that the planned Christmas party falls within her remit. That was pretty much all we got from her, none of the hyperactivity, none of pranks. She was, dare I say it, just normal.

Fans of the show might have enjoyed it, but only because it was familiar. If you were watching for the first time, you would be forgiven for wondering what the hype was about.